Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a legal agreement between you and SoloSuds (“SoloSuds,” “we,” “us,” or “our”) governing your access to and use of the SoloSuds mobile application, website, features, and related services (collectively, the “Service”).

By downloading, purchasing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. You must be at least 18 years old and legally able to enter into this agreement.

2. What SoloSuds provides

SoloSuds is a business-organization tool for independent residential cleaning professionals. Depending on the version you use, the Service may help you maintain client profiles and house notes, schedule visits, use checklists, prepare invoices, compose reminder messages, and record or export mileage information.

SoloSuds does not provide cleaning services, process customer payments, collect debts, file taxes, determine tax eligibility, provide legal or accounting advice, or act as your employer, agent, insurer, bookkeeper, or professional adviser. You remain solely responsible for operating your business and for the accuracy and suitability of anything you create or send using the Service.

3. Your business and client information

You retain ownership of the information you enter into SoloSuds, including business details, client information, schedules, notes, checklists, mileage records, and invoice data (“Your Content”). You represent that you have all rights, permissions, and lawful bases needed to collect, store, use, and share Your Content.

You are responsible for protecting client privacy and for obtaining any consent required before storing addresses, access instructions, alarm or entry codes, pet information, contact details, or other personal or sensitive information. Do not enter information you are not authorized to possess.

SoloSuds stores app data on your device and does not provide a SoloSuds account or cloud backup. You are responsible for securing your device, maintaining any device backup you choose to use, exporting records you need to retain, and removing business or client information before selling, transferring, or disposing of your device. Deleting the app or losing access to the device may permanently delete your app data.

4. Subscriptions, trials, and billing

Access to some or all of the Service requires an auto-renewing subscription purchased through Apple’s App Store. Available plans, prices, billing periods, and any introductory trial are shown before purchase. Apple charges your Apple Account and manages the transaction under its applicable terms.

Unless you cancel at least 24 hours before the end of the current subscription or trial period, your subscription automatically renews and Apple may charge the then-current price to your Apple Account. You can manage or cancel the subscription in your Apple Account subscription settings. Deleting the app does not cancel a subscription.

Trial eligibility is determined by Apple. If you cancel during a free trial, access may continue until the trial ends. Payments, refunds, billing disputes, and price-change notices are handled by Apple and are subject to Apple’s policies and applicable law. We do not receive or store your full payment-card information.

5. Messages, maps, exports, and third-party services

The Service may prepare text for a message, open directions, create a PDF or CSV file, or otherwise help you interact with software or services provided by Apple or another third party. You decide whether to review, send, share, save, or act on that output.

You are responsible for message content, recipients, consent, timing, carrier charges, anti-spam compliance, and any communication sent from your device. Directions, mileage calculations, and exports may be incomplete or inaccurate and should be checked before you rely on them. Third-party services are governed by their own terms and privacy practices, and we are not responsible for their availability or performance.

6. Acceptable use

You may use the Service only for lawful business or personal purposes and in accordance with these Terms. You may not:

• use the Service to violate a law, regulation, contract, intellectual-property right, privacy right, or other person’s rights;
• store information you obtained unlawfully or send deceptive, abusive, harassing, or unsolicited communications;
• copy, sell, sublicense, rent, distribute, or commercially exploit the Service except as expressly permitted;
• reverse engineer, bypass, disable, or interfere with security, subscription verification, or technical restrictions, except where applicable law expressly permits it;
• introduce malware, overload the Service, or attempt unauthorized access to the Service or another person’s device or information; or
• misrepresent your affiliation with SoloSuds or use our name, logo, or branding without permission.

7. License and intellectual property

Subject to these Terms and any applicable App Store rules, SoloSuds grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the app on Apple-branded devices that you own or control for your own lawful business purposes.

The Service, including its software, design, text, graphics, branding, and other content excluding Your Content, is owned by SoloSuds or its licensors and is protected by intellectual-property laws. No rights are granted except those expressly stated in these Terms.

If you voluntarily provide feedback or suggestions, you allow us to use them without restriction or compensation, but you are not required to provide feedback.

8. Changes, availability, and termination

We may update, improve, add, remove, suspend, or discontinue features. We do not guarantee that every feature will always be available or compatible with every device or operating-system version. Where reasonably practicable, we will avoid making changes that materially reduce an active paid subscription without notice.

You may stop using the Service at any time; you must separately cancel any active subscription through Apple. We may suspend or terminate your right to use the Service if you materially violate these Terms, misuse the Service, or create risk or legal exposure for us or others.

Provisions that by their nature should survive termination—including ownership, disclaimers, limitations of liability, indemnity, and dispute provisions—will survive.

9. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that the Service will prevent scheduling mistakes, preserve every record, produce legally or tax-compliant documents, calculate routes or mileage without error, or meet the requirements of your business. You should review important records and maintain appropriate backups and professional advice.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

10. Limitation of liability

To the fullest extent permitted by law, SoloSuds and its owners, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, opportunities, or data, arising from or related to the Service, even if advised that such damages are possible.

To the fullest extent permitted by law, our total liability for all claims arising from or related to the Service will not exceed the greater of (a) the amount you paid for the Service during the 12 months immediately before the event giving rise to the claim or (b) US$50.

These limits do not exclude liability that cannot lawfully be excluded or limited, and they do not affect mandatory consumer rights that apply to you.

11. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless SoloSuds and its owners, affiliates, licensors, and service providers from claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising out of or related to Your Content, your cleaning business, your communications or invoices, your violation of these Terms or applicable law, or your infringement of another person’s rights.

12. Governing law and disputes

These Terms are governed by the laws applicable where SoloSuds is established, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought in a court of competent jurisdiction where SoloSuds is established, unless the mandatory law of your place of residence gives you the right to bring a claim elsewhere.

Before filing a claim, please contact us and give us 30 days to try to resolve the dispute informally. Nothing in this section prevents either party from seeking urgent injunctive relief or using a small-claims procedure where eligible.

13. Terms required by Apple

These Terms are between you and SoloSuds, not Apple. SoloSuds, not Apple, is solely responsible for the app and its content, maintenance, support, and any warranties or claims relating to the app, subject to these Terms and applicable law. Apple has no obligation to provide maintenance or support services for the app.

If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, as provided by its policies. To the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing claims relating to the app, including product-liability, regulatory, consumer-protection, or intellectual-property claims.

You represent that you are not located in a country subject to a U.S. government embargo or designated as supporting terrorism, and that you are not listed on a U.S. government prohibited or restricted-party list. You must comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Your use of the app is also subject to Apple’s Standard Licensed Application End User License Agreement to the extent it applies.

14. Changes to these terms

We may update these Terms to reflect changes to the Service, law, or our business. We will post the updated Terms on this page and revise the effective date. If a change materially affects your rights, we will provide additional notice where required. Your continued use of the Service after updated Terms take effect means you accept them.

15. General terms

These Terms, the Privacy Policy, and any terms presented at purchase form the entire agreement between you and SoloSuds regarding the Service. If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, reorganization, or sale of assets.

16. Contact us

Questions about these Terms may be sent to SoloSuds support.